PROBLEMWhat did we need to solve?
Moving web processes directly onto mobile screens resulted in long forms, complex navigation, and low repeat usage.
The cost of separate iOS and Android development increased further with notification, offline-use, and release-management requirements.
SOLUTIONWhat kind of product did we design?
Critical user tasks were transformed into short mobile journeys, supported by an interface system that adapts to platform behaviors on a shared codebase.
Authentication, notifications, analytics, and offline data needs were addressed in the first stage of the product architecture.